Many times we get the same questions about repair and maintenance when people call on the phone. To save you time and give you some useful information, please review the questions and answers below. You may find the answer you are looking for.
Q: Why won’t my garage door open more than a few inches?
A: Usually, when this happens, the first thing to look at would be the springs. Torsion springs are generally centered above the door on a bar situated on the header (above the door). The springs are what helps lift the weight of the door upon opening. If you see a gap in the spring that means it is broken and should be replaced by an experienced technician.
Q: My garage door closes part of the way and reverses back up.
A: First make sure that nothing is in the way of the sensors, including cob webs, leaves, snow or dirt on the sensor light. If not, perhaps the sensor was knocked out of alignment and needs to be straightened or realigned. Obstruction of the sensors or misalignment will only affect closing the door. They do not interfere with opening the door. If the problem is with the sensors the door can be closed by holding your finger down on the wall button until the door is closed. This allows you to close the door until you get a chance to check out the sensors.